Terms

A short, practical summary of how FM Doctor works with clients. For the legal detail, use the full PDF below.

Plain note: Services are advisory and non-certifying unless explicitly agreed in writing. You remain responsible for implementation and compliance decisions.

Key points

How work is agreed

Scope, deliverables, and timelines are set out in a written proposal or Statement of Work (SoW).
Fees and payment terms are agreed before work starts.
Anything outside scope is handled via a clear change agreement (usually additional time/cost).
Deliverables are treated as accepted if no issues are raised within the stated acceptance period.

Full document (PDF): FMD Terms of Business

What you can expect

Delivery and boundaries

Clear “what good looks like” for the engagement, proportionate to the ask.
Confidentiality respected; NDA available where needed.
Where personal data is involved, both parties follow UK GDPR and the Data Protection Act 2018.
No automated decision-making or profiling is provided as a service.

The essentials

Intellectual property and use

FM Doctor retains ownership of pre-existing templates, frameworks, tools, and methods.
On full payment, clients get a non-exclusive licence to use deliverables internally.
Deliverables are not for resale or publication without written permission.

Liability and reliance

Work is provided on an advice-only basis; third parties can’t rely on it without consent.
Liability is limited as set out in the full Terms (including exclusions for indirect/consequential loss).
Nothing excludes liability that cannot legally be excluded.

Governing law

The Terms are governed by the laws of England and Wales.